VC-1371 · East of England
Company BB
Account since 27 Aug 2012 · Chelmsford · 1 branches · Buyer Emma Pemberton
Sales, last 12 months
£167k
Gross profit
£46k
Orders placed
42
Days since last order
96
Returns rate
1.55%
Order frequency and value
Monthly orders and sales across the last 24 months.
Orders per month
3.5
Best month
£36k
Last 3 months trend
-100.0%
Category mix against similar installers
Share of the account's spend by category, benchmarked against the trade base average.
| Category | Sales LTM | Prior year | Change | Margin | Share of spend vs similar installers |
|---|---|---|---|---|---|
| CCTV | £58,575 | £108,023 | -45.8% | 22.4% | 35.1% peer 43.2% |
| Fire | £30,532 | £59,255 | -48.5% | 29.2% | 18.3% peer 15.8% |
| Intruder | £29,894 | £54,669 | -45.3% | 26.3% | 17.9% peer 14.9% |
| Emergency Lighting | £20,307 | £38,819 | -47.7% | 30.2% | 12.2% peer 9.6% |
| Access Control | £13,995 | £25,994 | -46.2% | 33.4% | 8.4% peer 7.8% |
| Accessories | £13,506 | £25,054 | -46.1% | 41.2% | 8.1% peer 8.6% |
Account activity and commercial position
Everything the platform holds about this account beyond order value, including where consent has — and has not — been recorded.
Branches & contacts
1 branches · 2 named contacts
Primary buyer: Emma Pemberton, Contracts manager
Credit status
Good standing
£27,882 of £43,000 limit in use (65%)
Support enquiries
2 in the last 90 days
Technical support tickets raised by branch staff
Training attended
4 of 5 invitations
Product and installation training days
Returns rate
1.55%
Trade average is 2.1% of sales value
Installer Portal activity
15 designs · 12 proposals · 2 opportunities claimed
Last activity 28 May 2026
Marketing engagement
Not consented
No marketing consent recorded against this account, so engagement is not reported
Account since
27 Aug 2012
East of England · Chelmsford
Contacts
Emma Pemberton
Contracts manager
contact1@companybb.co.uk 01905 345389
Emma Doyle
Estimator
contact2@companybb.co.uk 01485 114561
Public activity and signals
The company's recent public activity, and the concrete actions it suggests. All of it is sample data, and none of it comes from an individual's personal profile.
Sample dataCompany-level public activity only, compiled from illustrative sources for this demonstration.
LinkedIn and social posts
The last 3 company posts. Company pages only, never an individual's profile.
- XEvent17 Jun 2026
Shared a post about a supplier training day.
- LinkedInNew service13 May 2026
Announced extended trade counter opening hours.
- FacebookProduct post17 Mar 2026
Shared a manufacturer promotion, with no further activity posted since.
Roles advertised
Public job adverts from the company, with what each one usually signals.
- No roles advertised in the last twelve months, which is itself a signal.
Google reviews
Public review score for the company, with the six-month trend.
2.7
from 72 Google reviews
Recent reviews mention slow call-outs and delays waiting on spare parts.
Companies House
Recent register changes and filings for the company.
Accounts filed
2 Aug 2026Accounts for the last financial year were filed late.
New office address
6 Jul 2026The registered office was changed to a residential address.
Latest website news
Items the company has published on its own news page.
Contact details updated
13 Feb 2026The site was last updated with new telephone numbers.
AI signals
The public activity above turned into the actions worth taking, each with the reason it was raised.
Offer the service-tracker module and spares stock support
MediumGoogle reviews have slipped to 2.7 over six months, with comments about slow call-outs, so service support and spares availability are the pressure points.
Business development · Next 14 days
Re-engagement call with the named buyer before the next quarter
MediumThe last company post was 146 days ago and no roles are advertised, so the account has gone quiet publicly as well as in its ordering.
Regional account manager · Next 14 days
How this would work live. In a live version, company posts would come from an approved social data provider or the customer's own consent, alongside Google reviews, job advert data, Companies House and website news. Links and handles would come from the customer's account record in the ERP, or be picked up automatically from the links on the installer's own website. Personal profiles are never collected.
Open actions
What the rules are saying about this account today, with the evidence and the value at stake.
Nothing is open on this account today. No rule is firing.
Basket gaps
Spend by product family against the median for installers of the same size. Amber is spend going elsewhere.
An estimated £1,663 a year of spend in these families is going to another distributor, measured against the developing median. The marker is the peer median.
Recent website signals
What this account has been looking at, pricing and leaving behind on the trade website.
- Zero-result search8 channel network recorder2026-10-31
Basket, quote, search and product-view events from the trade website. None of this appears in the ERP reports.
Local competition
Other installers working the same area and trades, how this account compares with them, and where the next conversation should start. All sample data, from public business sources in a live version.
Sample data5 other installers in the same area and trades, from the fictional installer base.
Long Lever Supply share of this area
2 of 6 installers in and around Chelmsford buy from Long Lever Supply.
4 of the installers tracked locally are not supplied by Long Lever Supply.
This account against its local peers
Google rating
2.7
local average 4.0
Below the local average
Growth, year on year
-46.5%
local average +5.7%
Growing more slowly than the area
Hiring now
No
local 3 of 5
3 of 5 local peers are recruiting
| Company | Town and distance | Trades | Accreditations | Engineers | Hiring now | Recent public signal | Status | ||
|---|---|---|---|---|---|---|---|---|---|
| Installer 47 | Chelmsford1.75 miles away | CCTV, Intruder | BAFENSISSAIB | 3.490 reviews | 34 | No | Little public activity this year and no roles advertised. | Long Lever Supply customer | Already supplied |
| Installer 37 | Chelmsford2.56 miles away | Access Control, CCTV, Intruder | BAFENSISSAIB | 4.811 reviews | 5 | Yes | Recruiting engineers, consistent with a fuller order book. | Prospect | |
| Installer 39 | Ipswich5.8 miles away | CCTV, Fire, Intruder | SSAIB | 3.7205 reviews | 37 | Yes | Hiring field engineers and posting new contract wins. | Prospect | |
| Installer 40 | Chelmsford7.96 miles away | Access Control, Emergency Lighting, Fire | NSISSAIB | 4.413 reviews | 31 | No | Steady activity: occasional project posts and maintenance offers. | Prospect | |
| Installer 42 | Chelmsford10.26 miles away | CCTV, Emergency Lighting | BAFENSI | 3.5188 reviews | 26 | Yes | Recruiting engineers, consistent with a fuller order book. | Prospect |
AI insights
- Company BB is losing ground to Installer 39, a Ipswich CCTV installer that is hiring, growing and not supplied by Long Lever Supply: protect the account with a review call and add Installer 39 to the prospect list.
- Long Lever Supply supplies 2 of the 6 installers tracked in and around Chelmsford, an estimated 49% of local equipment spend.
- 5 of 5 local installers are growing faster than this account at -46.5% year on year.
How this would work live. In a live version this would use public business data only: Companies House filings filtered by security installation SIC codes, Google business listings, and the NSI, SSAIB and BAFE public registers of approved companies. Company level only, never personal profiles.
Preferred brands and ranges
Where this account's spend sits across the manufacturer ranges.
Brand 2
CCTV
Brand 6
CCTV
Brand 11
Fire
Brand 7
Fire
Brand 13
Intruder
Brand 12
Intruder
AI account assessment
Interpretation of the movements above, the possible causes, and the actions the sales team should take.
AI account assessment
Company BB is a developing trade account in East of England, buying predominantly CCTV and Fire. Over the last 12 months they placed 42 orders worth £167k at 27.7% gross margin (-46.5% year on year). CCTV purchases are down 45.8% year on year, while fire and intruder spend held broadly steady — the surveillance range looks to have moved to another distributor rather than the account closing. The pattern is consistent with a competitive loss on one range, which is recoverable if contacted in the next few weeks.
Possible causes
CCTV purchases are down 45.8% year on year, while fire and intruder spend held broadly steady — the surveillance range looks to have moved to another distributor rather than the account closing.
No order recorded for 96 days, the longest gap in the last two years, which suggests a project pipeline that has not converted.
CCTV fell 45.8% year on year (£108k to £59k), the single largest category movement on the account.
Fire fell 48.5% year on year (£59k to £31k), the single largest category movement on the account.
Intruder fell 45.3% year on year (£55k to £30k), the single largest category movement on the account.
Prioritised action plan
Account review call with the named buyer
HighRegional account manager · This week
CCTV range review and price comparison against the incumbent
HighCategory manager · Next 14 days
Invite to the next product training day
MediumTraining team · Next training cycle